Cozy Pets Boutique Hotel Ltd Privacy Policy

 

Our contact details 

Name: Cozy Pets Boutique Hotel

Address: The Sheilings, Highfield Rd, Higjfield Caldecote, Cambridge, CB23 7NX

Phone Number: 07300014343

E-mail: cozypetsboutiquehotel@gmail.com

Website: https://cozypetsboutiquehotel.co.uk/

 

The type of personal information we collect 

We currently collect and process the following information:

• Full name, email and contact number.
• Pets name and breed 

 

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

• To create and manage your bookings

We use the information that you have given us in order to make the booking you have requested and also, manage your booking.

We may share this information to a third-party software to make and manage your bookings. 

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are: 

 

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting our email cozypetsboutiquehotel@gmail.com

(b) We have a contractual obligation. : This is in order to perform our obligations to you under a contract we have entered into with you;

(c) We have a legal obligation. This is where we have to use your personal information in order to perform a legal obligation by which we are bound; and

(d) We have a legitimate interest. this is where the use of your personal information is necessary for our (or a third party’s) legitimate interests, so long as that legitimate interest does not override your fundamental rights, freedoms or interests.

 

How we store your personal information 

Your information is securely stored. 

We keep your personal information in our company email Cozypetsoffice@gmail.com and in a third-party booking software. We will hold your personal information for as long as it reasonably takes to achieve the purpose we collected it.

 

We can securely delete your personal information in the third-party software. In our company email, we will delete your information once we made your booking. 

 

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information. 

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances. 

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances. 

Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at cozypetsboutiquehotel@gmail.com if you wish to make a request. 

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at cozypetsboutiquehotel@gmail.com 

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:            

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk