1. Booking & Deposits

• • A 20% non-refundable deposit is required at the time of booking to secure your pet’s
  • The remaining balance must be paid upon check-in or check-
  • The deposit is non-refundable under any circumstances, including cancellations or no-
  • This policy is in place due to the high demand for our services and the impact of last-minute cancellations on our business operations.
  • Once a booking request has been submitted, the deposit must be paid by the following day; otherwise, the booking will be automatically cancelled. Bookings not confirmed until deposit received.
  • Day trial bookings must be paid in full at the time of booking.

2. Cancellations & No-Shows
   • If you amend or cancel your booking with less than seven days’ notice, a 50% cancellation fee will apply based on the outstanding balance of the reserved dates.
   • No-shows or same-day cancellations will be charged the full booking

3. Booking Modifications

• Customers may request a change to their booking dates, subject to
• One free modification is permitted as long as the booking remains within the same calendar
• If the modification moves the booking to a different month, it will be treated as a

cancellation, and the cancellation policy will apply.

4. Minimum Stay Requirements

• A minimum booking of five days is required during peak periods (School Holidays, Easter, summer, half terms).
• A minimum booking of two weeks is required for Christmas
• We do not accept overnight bookings on

5. Pet Requirements & Health

• All cats and dogs must be microchipped as per legal
• All animals must be fully vaccinated, and a current veterinary certificate must be provided at check-in every time your pet boards with us.
• Dogs must be vaccinated against Distemper, Hepatitis, Leptospirosis, and
• The Kennel Cough vaccine is not required, but if administered, it must be given at least 14 days before boarding.
• Cats must be vaccinated against feline upper respiratory infections (cat flu) and feline infectious enteritis.
• Failure to meet these requirements will be treated as a cancellation, and the standard cancellation policy will apply.
• All pets must be treated for worms and fleas before If flea dirt or fleas are found, a fogger treatment will be applied to the room, and the cost will be added to your bill.
• We only accept healthy animals in a parasite-free Any health or behavioural issues must be disclosed during the first meeting. We reserve the right to turn away any animals we believe to be unfit for boarding.
• Aggressive pets will not be If any pet displays aggressive behaviour during their stay, we will contact the owner immediately, and the pet will need to be removed. In this case, you will be required to pay 50% of the outstanding balance of the remaining days booked.

6. Veterinary Care & Emergencies

• If necessary, veterinary treatment will be arranged with a local veterinary surgeon for any condition occurring during the stay.
• In case of an emergency, we will attempt to reach the emergency contact provided by the owner. If we are unable to make contact, we will follow our vet’s advice in the best interest of the pet.
• If you require your pet to be taken to any veterinary practice, an additional charge will apply for transport and labour. Owner must settle the bills with the vets.
• Your pet will be insured for up to 72 hours after collection, covering veterinary fees up to

£2000. Any recurrence of a known condition will not be covered, and owners must settle their own accounts.

7. Abandoned Pets

• If a pet is not collected within 7 days of the agreed boarding period, and no communication is received from the owner, Cozy Pets Boutique Hotel reserves the right to rehome the pet.

8. Personal Belongings

• Any personal items (bedding, toys, leads, ) left with your pet are at the owner’s risk. We are not responsible for any loss or damage.

9. Liability & Safety

• While we take all reasonable care to ensure your pet’s safety and comfort, Cozy Pets Boutique Hotel and its staff are not liable for any illness, injury, or loss that occurs during the stay. Pets are boarded entirely at the owner’s risk.

 10.  Media & Privacy Consent

• Unless otherwise specified during the booking process, by booking with us, you consent to the use of your pet’s image in our public domains, including social media, website content, and marketing campaigns.
• We will never publish or share any personal details of the owner in any public

11.  Holiday Pricing

• A double charge will apply for bookings on Christmas Eve, Boxing Day, and New Year’s

12.  Pricing & Policy Changes

• Cozy Pets Boutique Hotel Ltd reserves the right to review and adjust its prices and policies at any time.

By booking a stay at Cozy Pets Boutique Hotel, you agree to these terms and conditions.

For any questions or concerns, please contact us at cozypetsoffice@gmail.com